Product description
Where are the recorded videos stored?
Stored locally* on Chime.
*If you choose to use cloud-based features such as cloud storage or push notifications with thumbnail previews, videos or thumbnail previews will be sent to the cloud as needed to provide your selected features.
How to unlock eufy Video Smart Lock when the battery dies? Does the lock still work with a key if out of power?
You’ll get a low-battery notification when the battery is under 10%. If the battery dies, you can charge it via the port on the lock. Video Smart Lock includes 2 manual keys, you can find the cylinder under a cover and open it to use a physical key.
What kind of door is Video Smart Lock compatible with?
Any door with a wood or metal construction should be suitable Dimensions required: Crossbore diameter: 38 mm or 54 mm. Backset: 60 mm or 70 mm. A hole: 25 mm. Door thickness: 35 mm-55 mm. Location of handleset greater than 150 mm.
Is eufy Video Smart Lock compatible with Apple HomeKit, IFTTT, or Matter?
It’s not compatible with these services yet. （homebase expected Nov）
How many passcodes and fingerprints can the eufy Security Video Smart Lock store?
Up to 100 users with different passcodes and up to 50 fingerprints.
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