Support
Orders and Shipping
Simple. You pay 10% today, and balance 90% over the next 9 months.
Credit card, Apple Pay, & Google Pay. We don’t accept Cash on Delivery.
Please reach out to us on support[@]dirhami.com or create a support ticket by clicking on this link. We offer comfortable grace periods. You won’t be charged any interest or fees.
If it’s within 14 days of your order, you can return it free of charge.
If it’s after the return period, you can cancel the instalment plan anytime and return the item to us. You will not be refunded any instalment amounts already paid.
Usually 10 business days within UAE and 15 business days across the GCC.
For the time being, we only ship to the UAE.
Returns and Exchanges
If it’s within 14 days of receiving your order, you can return it free of charge.
If it’s after the return period, you can cancel the instalment plan anytime and return the item to us. You will not be refunded any instalment amounts already paid.
We are very sorry to hear that. Please create a support ticket by clicking on this link.
We are very sorry to hear that. Please create a support ticket by clicking on this link.
Please reach out to us immediately so we can inform the delivery service of the new address. Please create a support ticket by clicking on this link.
Yes, you can. Please create a support ticket by clicking on this link.
Support
If you are an existing customer, please email us at support[@]dirhami.com or create a new support ticket here.
Our support times are Monday to Friday 10 am to 3 pm UAE time.
For any other questions, please use the contact form on this page to send us a message.